Privacy Policy

Information We Collect

1. Organization Information

When you register to use RaffleIQ, we collect information about your organization, including:

• Organization name and contact details
• Administrator names and contact information
• Payment information (processed through Stripe)
• Branding assets (logos, images, etc.)
• Configuration preferences for your raffles

2. Participant Information

When individuals participate in raffles hosted on RaffleIQ, we may collect the following information:

• Name and contact information (email, phone number)
• Transaction details
• Location data (for geo-restriction compliance)
• Device information and IP address

Note that payment information for raffle participants is processed directly through Stripe and is subject to Stripe's privacy policy.

3. Usage Information

We collect information about how you interact with RaffleIQ, including:

• Log data (pages visited, features used, time spent)
• Device information (browser type, operating system)
• Performance data to monitor system functionality

How We Use Information

We use the information we collect for the following purposes:

1. Providing and Improving RaffleIQ

• Operating and maintaining the platform
• Processing raffle transactions
• Sending transaction confirmations and receipts
• Analyzing usage to improve functionality
• Providing customer support

2. Compliance and Security

• Enforcing geo-restrictions as required by law
• Maintaining audit logs for compliance purposes
• Preventing fraud and unauthorized access
• Responding to legal requests and obligations

3. Communication

• Sending administrative notifications
• Providing updates about our services
• Responding to your inquiries

Information Sharing

We share information as follows:

1. With Organizations Using RaffleIQ

Organizations that use RaffleIQ to host raffles have access to participant information collected through their raffles. Organizations are responsible for their own use of this data and should maintain their own privacy policies.

2. With Service Providers

We share information with service providers who help us operate RaffleIQ, including:

• Stripe for payment processing
• Twilio for SMS notifications
• Microsoft Azure for hosting
• Email service providers for communications

3. For Legal Reasons

We may share information if required by law, such as in response to a subpoena or court order, or to protect our rights and safety.

4. Business Transfers

If Strategy9 is involved in a merger, acquisition, or sale of assets, information may be transferred as part of that transaction. We will notify you via email and/or prominent notice on our website of any change in ownership or uses of your information.

Data Security

Strategy9 maintains SOC2 certification and implements industry-standard security measures to protect your information. These measures include:

• Encryption of sensitive data both in transit and at rest
• Regular security assessments and penetration testing
• Access controls and authentication requirements
• Secure hosting in Microsoft Azure
• Continuous monitoring for unauthorized access

While we implement these security measures, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security.

Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

1. Access and Correction

You may request access to your personal information or ask us to correct inaccurate information by contacting us at privacy@strategy9.com.

2. Deletion

You may request deletion of your personal information, subject to certain exceptions provided by law.

3. Opt-Out

You can opt out of marketing communications by following the unsubscribe instructions in our emails or by contacting us.

Data Retention

We retain information as follows:

• Organization account information: As long as the account is active and as needed to provide services
• Participant information: As required for legal and audit purposes, typically for 3-7 years depending on jurisdiction
• Transaction records: As required by financial regulations, typically 7 years

Children's Privacy

RaffleIQ is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe we have collected information from your child, please contact us.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date. For significant changes, we will provide notification via email or through the RaffleIQ platform.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at:

Email: privacy@strategy9.com

Address: Strategy9 Privacy Office, [Your Company Address]